FAQs

Click on each question to reveal the answer. If your question is not answered here please get in contact using the details in the footer.

Contents:

  1. Puzmat
  2. Outdoor Treasure Hunts
  3. Team Days and Events
  4. Delivery & Shipping
  5. Returns & Refunds

1. Puzmat

What's the difference between Puzmat, Pu2mat, and Puzmat Tiger and which is which?

How long does it take to complete?

How hard are the puzzles?

Is it suitable for adults or kids or both?

How does racing work?

Can I use it again?

Can it be played on zoom?

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How big is it?

Do I need anything extra to play?

What happens if I get stuck?

Can I play outside?

Does the password change?

2. Outdoor Treasure Hunt

How do the hunts work?

How long do the treasure hunts take?

What should I wear?

Is it suitable for kids?

How many people can go on a hunt?

Do I need to book?

What happens if I get stuck or lost?

Is there an age restriction?

Are the routes suitable for a wheelchair user?

I haven't got my pack what should I do?

How hard are the hunts?

How does the Race Pack work?

I'm confused on how many to buy for a Race Pack...

How does the pub discount work?

I have a digital hunt, what should I bring?

The hunt I played had some questions that have changed or are out of date what should I do?

There is something missing from my pack what should I do?

Is there anything specific I need to know before going on my treasure hunt?

3. Team Days & Events

What can you do for me?

Can you create bespoke events?

4. Delivery & Shipping

When will my order be shipped?

How long will it take to get my order and what is the shipping cost?

Can I track my order?

Can I change my order after it has been placed?

Do I have to pay a customs fee?

What countries do you ship to?

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5. Returns & Refunds

How do I return a product or get a refund?

What happens if my order gets lost in the post?

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